If your goods are found to be faulty within 30 days of purchase, you may return the goods for a refund. In this event, please contact our customer service team at firstname.lastname@example.org.
On receipt of your goods, please check to make sure the product is not faulty before use.
We will endeavour to process any cancellation requests sent to our customer service team, and if received before your order is dispatched we will confirm to you that your order has been cancelled and refunded. Any cancellation requests sent are not guaranteed, and we will let you know if your order has already been dispatched – in which case the cancellation will not be processed.
Under The Consumer Protection (Distance Selling) Regulations 2000, the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 as amended or superseded from time to time you have special rights as a consumer when you shop from home. You may cancel your order within 14 days of receiving your purchase. If your order has already been dispatched, then providing the goods have not been used and retain their original packaging, you may return them to us.
When you cancel an order or part of an order, the goods must be returned in the original unopened packaging and in the condition that the goods were purchased in.
Products that have been opened and are unwanted are not permitted to be returned for hygiene reasons.
You are responsible for the goods prior to return and for insuring or bearing the cost of the items until they are received by us.
When receiving returned goods that have, in our opinion, been used, altered, damaged or are in any other way unfit for resale or return to the manufacturer for a credit, we will withhold any monies due, advise you in writing or by email of any such intention and describe the nature of any such refusal to refund. During any period thereafter, the goods will be retained by us for a period of no longer than 30 days and be available for inspection by any interested parties, experts, or witnesses.